FAQ

Do you keep my information？

When permission is granted, JOGENMAX saves account information when the user elects to create an account. Without this granted permission, information is not stored or saved except to process a submitted order with the pertinent information, i.e. billing and shipping delivery information and the ordered products JOGENMAX does not keep credit card information.

Are your products cruelty-free?

Yes, all of our products are cruelty-free. We do not test our products or ingredients on animals and we do not retail in any country that requires animal testing.

How does JOGENMAX keep their prices low and provide high quality?

We value quality instead of expensive advertising. We do not create expensive print or tv advertising with models or celebrities, instead we invest in the development of high-quality, innovative products at a constant level. We prove every day that trend awareness and excellent quality is not a question of price.

Why has my favorite product been discontinued?

We are so sorry for the disappointment. One of the great things about JOGENMAX Sporting goods is that we are constantly updating our Product library so you can too! Unfortunately, due to the vast array we are unable to keep all products in our line up. But we’d love to hear from you about your favorite item. Please send email to  services@jogenmaxsports.com and let us know what product you are looking for. You never know what you may see in the future.

How safe is online shopping with JOGENMAX?

It's safer than ever! We use one of the most secure online ordering systems and are constantly improving our software to make sure we offer the highest possible security at all times. In fact, JOGENMAX uses high level SSL encryption technology, the most advanced security software currently available for online transactions.

Can I change my order ?

Unfortunately not, however, if you no longer want your order, you can return it to us to receive a refund. Click here to read our Returns Policy.

What happens if the product I've ordered isn't in stock

Whilst our system is cleverly designed to ensure that stock levels are always accurate, and that products ordered are available - sometimes it can make a mistake, it's only sometimes and we'll work hard to make sure that it doesn't happen again. If this has happened with your order, we're sorry, we will contact you by email to let you know your options and find out what you would like to do.

Will I have to pay customs and/or import charges?

Unfortunately, we have no control over these charges, and can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. A good idea is to contact your local customs office for current charges before you order, so you are not surprised by charges you weren't expecting. You will be responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on items returned to us that are faulty or unsuitable.

What forms of payment do you accept?

JOGENMAX accepts payment by paypal.

Which countries do you deliver to?

You can find more information on deliver options, including charges, by clicking here

Where my purchase is shipped from？

We will choose our delivery address according to your delivery address so that you can receive your purchase in the shortest possible time.

How do I track my orders？

1.Login to your JOGENMAX account.
2.Click Track My Shipment next to the order status.
3.If you don't see Track My Shipment, your order is still processing!

How long does it take for my order to arrive？

Please include your order number in the returned package. Shipping costs will not be refunded. Return labels are at the expense of the customer. Please note that returns and exchanges will be processed within one week from the time the tiesm are received at our warehouse.

My parcel is missing - what do I do?

If you have yet to receive your parcel, we're sorry. Check with your neighbours first to see if they've signed for your parcel. If you're still not able to locate your parcel, don't worry, contact us on customer services and we'll help you.

I have received my order, but I have some questions on how to contact you

For all enquiries please email services@jogenmaxsports.com

What do I do if my item is faulty after I have used it?

We are very sorry you have received a faulty item in your order. If this was not due to misuse or abuse of the product, please return this to us for a full refund. We will refund, via the original method of payment, the price paid for the item on the receipt. 

How do I make a complaint?

We try to make sure that you're happy with all of the services we provide at JOGENMAX, in the event that you need to complain, email
services@jogenmaxsports.com and we'll do our best to make you happy again!

What is your return policy?

We want you to be satisfied with your jogenmax.com purchase. You may return or exchange jogenmax.com merchandise for a 100% money-back guarantee, within 30 days of your order. Online purchase returns will receive a refund of the price of the product and any applicable taxes issued in the original form of payment used to purchase the item. To start your return/exchange, please send your items back to No.258, Lianfa road, Tong Qiao Town,ZhongKai high-tech zone, Hui Zhou City, Guang Dong Province, China.516032.
For more information on the returns policy, please click on the following link.
https://www.jogenmaxsports.com/pages/returns-policy

What if my return items gets lost on the way to you?

If for some reason you do not receive your refund, it may be possible that we never received your return. We would always advise to get a proof of postage when returning items. Please contact our customer service team who can look into this for you.  services@jogenmaxsports.com

When will I receive my refund?

Depending on how fast your postman is, it can take up to 10-20 days for your returned parcel to reach us. Once we have received your parcel we will refund your order as quickly as we can. Payment will be refunded within 30 days, most cases this will be sooner. (Please note that refund times are dictated by your card issuer and are outside our control)